Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- Delivery Time
1.1 Standard Delivery Time: We typically process and ship orders within 1-2 business days after order confirmation. Standard delivery times may vary based on your geographic location and the selected shipping service. For orders shipped from China to the United States, it usually takes an additional 3-14 business days for the products to be delivered.
1.2 Delivery Tracking: We offer order tracking services so you can stay informed about the current status and estimated delivery time of your shipment. You will receive an email with tracking information, or you can check the status through the order page or by contacting our customer support team.
- Logistics and Shipping Costs
2.1 Shipping Cost Calculation: Shipping costs are now included in the total price of your order, and you will not incur any additional charges for shipping. The specific shipping cost calculation will no longer be displayed on the shopping cart or checkout page.
2.2 International Shipping Fees: The price you see is the final price you'll pay, and it covers all export and import logistics costs, as well as customs clearance fees. There is no need to worry about any additional fees related to international shipping.
- Taxes and Duties
3.1 Sales Tax: For U.S. customers, applicable sales taxes will be automatically calculated based on your delivery address and displayed on the checkout page. The amount of sales tax may vary depending on state and local tax regulations.
3.2 Customs and Import Duties: International customers should consider potential customs and import duties. These charges are determined by U.S. Customs based on the classification and value of the items, and customers are responsible for covering these expenses.
- Delay Resolution
4.1 Delay Notifications: If your order experiences a delay, our customer service team will promptly notify you, providing reasons for the delay and an estimated resolution time. We will make every effort to assist in resolving the issue, including communication with our logistics partners and customs.
4.2 Delay Compensation: If the delay is due to an error on our part, we will provide appropriate compensation or alternative solutions to ensure your satisfaction with your purchase.
- Packaging and Insurance
5.1 Packaging Quality: We take every precaution to ensure that items are adequately packaged to prevent damage during international transit. We use sturdy packaging materials and provide additional protection for fragile items.
5.2 Shipping Insurance: We offer optional shipping insurance to protect your order from unexpected loss. For more information on shipping insurance, please contact our customer support team.
- Return and Exchange Policy
6.1 International Returns: We accept international returns for orders shipped from China to the United States. Please refer to our return and exchange policy page for detailed information.
- Contact Information
If you have any questions regarding international shipping, logistics, shipping costs, taxes, delay resolution, or any other concerns, or if you need further assistance, please feel free to contact our customer support team. You can reach us through:
Email: support@syltech.ltd
We are committed to providing excellent customer service to ensure your international shopping experience is enjoyable, smooth, and worry-free.